In this section, we address all your queries related to payment methods, security measures, billing issues, and more. Whether you prefer using credit cards, PayPal, or other payment services, we’ve got the information to ensure your transactions are smooth, secure, and hassle-free.
How secure is card payment?
We ensure your data is secure with 128-bit SSL encryption—the same standard used for banking systems. Our servers and database access are strictly controlled for your safety.
Why was my card payment unsuccessful?
Payment issues can stem from incorrect data entry, insufficient funds, exceeding card payment limits, an incorrect authorization code, or not having online payments activated with your bank. Technical faults with our payment gateway are rare, but we resolve them quickly. If issues persist, try an alternate payment method or card.
What are my payment options?
You can pay using VISA, Mastercard or Maestro cards through our secure VUB or Adyen payment gateways. Wire transfers are also accepted—details will be emailed post-order.
Redeem gift vouchers from our website in the shopping cart with the 'Use discount voucher' button; multiple vouchers cannot be used for one purchase.
How do ZAJO gift vouchers work?
Purchase a virtual gift voucher of any value from our Equipment - Vouchers section. You'll receive an email with a unique code post-payment. When you enter this code in the shopping cart, the voucher's value is deducted from the order's total.
You can use just one voucher for a single order; they're valid for all products on our site and are one-off.